Human Learning Systems: A practical guide for the curious

HOW YOU CAN USE THIS RESOURCE: This guide is useful for public service leaders, policymakers, social care professionals, and organizational change practitioners who want a framework for planning and organizing public services using “learning as a management strategy,” helping actors across health, social care, and community services create more effective, people-centered systems through continuous learning and experimentation.

OVERVIEW:  This practical guide introduces the Human Learning Systems (HLS) approach to public service, emphasizing the importance of learning, experimentation, and system stewardship. It provides a structured process—Learning Cycles—to help public service actors engage with the complexity of people’s lives and foster collaborative, adaptive solutions. The guide is particularly useful for those seeking alternatives to traditional “New Public Management” approaches and striving to create more responsive, inclusive, and sustainable public services.

Publishing Organization: Centre for Public Impact